Email Whitelisting

Why whitelist?

Your school sends messages, reports and notifications through DataBiz Solutions. These emails may come from our domain, or from your school's own domain. To make sure they reach your inbox rather than your spam or junk folder, please add both of the following domains to your email provider's safe senders list:

• databizsolutions.ie
• Your school's domain – the part of your school's email address after the @ (e.g. example-school.ie)

Follow the instructions for your email provider below, repeating the steps for each domain. If you have already found one of our emails in your spam or junk folder, marking it as Not spam also helps.

Gmail (web)

1. Click the Settings gear icon (top right), then See all settings
2. Open the Filters and Blocked Addresses tab
3. Click Create a new filter
4. In the From field, enter @databizsolutions.ie
5. Click Create filter
6. Tick Never send it to Spam, then click Create filter
7. Repeat for your school's domain (e.g. @example-school.ie)

Gmail (mobile app)

The Gmail app cannot create filters. Use the web version of Gmail in a browser on your phone or computer and follow the steps above – the filter will then apply on all your devices.

Outlook.com / Hotmail / new Outlook

1. Click the Settings gear icon (top right)
2. Go to Mail → Junk email
3. Under Safe senders and domains, click Add
4. Enter databizsolutions.ie and press Enter
5. Repeat for your school's domain, then click Save

Outlook (classic desktop)

1. On the Home tab, click Junk → Junk E-mail Options
2. Open the Safe Senders tab and click Add
3. Enter @databizsolutions.ie and click OK
4. Repeat for your school's domain, then click OK

Apple Mail / iCloud

iCloud Mail (web)

1. Sign in at icloud.com/mail and click the Settings icon
2. Select Rules, then Add a Rule
3. Set the condition to is from and enter databizsolutions.ie
4. Set the action to Move to Folder → Inbox, then click Done
5. Repeat for your school's domain

Mail on Mac

1. Go to Mail → Settings → Rules and click Add Rule
2. Name the rule (e.g. "School emails")
3. Set Any of the following conditions: From Contains databizsolutions.ie; click + and add the same for your school's domain
4. Set the action to Move Message to Inbox, then click OK

Mail on iPhone / iPad

The Mail app has no safe senders list. Instead, open any of our emails in your Junk folder and move it to your Inbox, and add the sender to your Contacts.

Yahoo Mail

1. Click the Settings gear icon, then More Settings
2. Select Filters, then Add new filters
3. Name the filter (e.g. "School emails")
4. Set From contains databizsolutions.ie
5. Choose Inbox as the folder and click Save
6. Repeat for your school's domain

Other providers

Most email providers have a safe senders, allow list or filters option in their settings. Add both domains there. Provider menus change from time to time; if these steps no longer match what you see, please let us know.